Overview

IMI Professional Development Programme – Module 3. Customer Service Excellence

Highly interactive, bespoke Management Development Programme tailored for the automotive sector

• Designed for owners and staff to enhance understanding of leadership and management skills
• Aimed at maximising business operations and growth
• Course structured into 4 modules, each lasting 2 days
• End-targeted actions are agreed upon with delegates to ensure job role effectiveness
• Includes an End Point Assessment (EPA) after each module to evaluate workplace learning application and outcomes
• Delivered over a specific period to allow for learning reinforcement between modules
• Successful attendees qualify for IMI Professional Register Certification in Leadership and Management Development

Module 3 – Customer Service Excellence

• Staff skills analysis
• Future requirements to encourage growth and skill sets
• Importance of clear work instructions across the team
• Benefits of growth VS external recruitment
• The journey from apprentice to MOT Tester

Flexible Delivery

Successful completion of the whole 8-day programme includes IMI Professional Register Certification, which carries with it IMI Member level membership for 1 year.
If you would like staff members to achieve one module e.g. Customer Service Excellence, these modules can be attended standalone. Please note this does not carry IMI certification or membership.